City of Crowley Police Department

Citizen Complaint Process

The CPD is dedicated to providing the most competent and professional service possible. However there may be times a citizen may be displeased. The Crowley Police Department has procedures in place to file an complaint against an officer.

1)	A complaint must be in writing within 30 days of the event.
2)	The complaint must be signed by a notary public.
3)	The complaint must be presented to the Crowley Police Department, which will perform an internal investigation.

*Texas Penal Code, Section 37.02 states false complaints are a crime and are punishable by a fine of up to $4,000, confinement in jail for up to one
year, or both. In addition a falsely accused member may file a civil complaint.

Each complaint is carefully assessed and assigned to one of the two categories.

Administrative or Non criminal.

These concerns will be assigned to either the accused member's supervisor or to an internal affairs investigator.

Criminal

These allegations will be assigned to the Criminal Investigation Division.

The accused will receive a copy of the complaint and given an opportunity to respond.
He/She will be accorded all federal and state Constitutional and statutory rights and privileges.
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Once the investigation is concluded the complainant will be notified, in writing; of the final determination:
The Complaint Ruling

	Sustained - the evidence is sufficient to support the allegation.
	Unfounded - the alleged misconduct, if committed, did not constitute a violation of policy or law.
	Exonerated - the evidence indicated the member's conduct was justified by policy, by law, or by the circumstances that were present at the time of the alleged conduct.
	Not Sustained - the evidence is insufficient to prove or disprove the allegation.
	Policy Failure - the member committed the alleged misconduct, but a policy did not adequately address the conduct.
	False or Untrue - the alleged misconduct never occurred.*Review TX Penal Code

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Sustained / Valid Complaints
The guilty party may be assigned any of the following forms of disciplinary action.

	Sustained
	Remedial Training
	Counseling
	Reprimand
	Suspension
	Demotion
	Termination

The accused may file for an appeal according to the City of Crowley Personnel Manual,
Crowley Police Department General Orders and Procedures Manual.

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