City of Crowley Police Department

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Citizen Complaint Process

The CPD is dedicated to providing the most competent and professional service possible, although unfortunately there are times a customer may be displeased. The following is an explanation of "how complaints are filed", "how they are investigated" and "how they are resolved".

	A complaint must be A) *Made under Oath		A complaint must be signed by the complainant before the investigation can proceed.
	A complaint must be B) *Be in writing		Thirty days prior of the alleged misconduct is the mandatory time restraint to file a complaint

*Texas Penal Code, Section 37.02 states false complaints are a crime and are punishable by a fine of up to $4,000, confinement in jail for up to one year , or both. in addition a falsely accused member may file a civil complaint.

Each complaint is carefully assessed into two categories.

1) Administrative or Noncriminal.

These concerns will be assigned to either the accused member's supervisor or to an internal affairs investigator.

2) Criminal

These allegations will be assigned to the Criminal Investigation Division

The accused will receive a copy of the complaint and will be given the opportunity to respond to the complaint.
He/She will be accorded all federal and state Constitutional and statutory rights and privileges. He/she may not be required to submit to a polygraph examination unless

	the classification of the complaint is "administrative"
	the complainant is a department manager, and the complainant submits to and passes a polygraph examination
	the police chief considers the circumstances to be extraordinary and the integrity of the accused member and the department is in question.

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The Complaint Ruling

	Sustained - the evidence is sufficient to support the allegation
	Unfounded - the alleged misconduct, if committed, did not constitute a violation of policy or law.
	Exonerated - the evidence indicated the member's conduct was justified by policy, by law, or by the circumstances that were present at the time of the alleged conduct.
	Not Sustained - the evidence is insufficient to prove or disprove the allegation.
	Policy Failure - the member committed the alleged misconduct, but a policy did not adequately address the conduct.
	False or Untrue - the alleged misconduct never occurred.*Review TX Penal Code

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Sustained / Valid Complaints
The guilty party may be assigned any of the following forms of disciplinary action.

	Sustained
	Remedial Training
	Counseling
	Reprimand
	Suspension
	Demotion
	Termination

The accused can file for an appeal according to the City of Crowley Personnel Manual
and the Crowley Police Department General Orders

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